IT Essentials Final exam 2e1

Elgaad IT Essentials Final Exam

1	Top of Form What is the purpose of an IRQ? Request information from the CPU. Bottom of Form
2	Top of Form ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? RAID adapter Bottom of Form

3	Top of Form A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? ping of death Bottom of Form
4	Top of Form A customer reports poor telephone communications when using a copper telephone line that also has a DSL service. What is the most likely cause of the problem? The DSL filter is faulty or not connected. Bottom of Form

5	Top of Form Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the last known good configuration? F8 Bottom of Form
6	Top of Form Refer to the exhibit. A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a wireless network. The wireless NIC is enabled and the wireless network configuration settings are correct. Which key would be used in conjunction with the Fn key to enable the wireless connection? F7 Bottom of Form

7	Top of Form Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display? Choose Start > Control Panel > Administrative Tools > Performance area > VMem Bottom of Form
8	Top of Form What are the four layers in the TCP/IP reference model? application, transport, internet, network access Bottom of Form

9	Top of Form A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices? SSH Bottom of Form
10	Top of Form Which type of memory is used for cache memory? SRAM Bottom of Form

11	Top of Form Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two.) DDR SDRAM SDRAM Bottom of Form
12	Top of Form What approach should a technician take when receiving a call from a stressed customer? Ask the customer to hold, and then wait five minutes for the customer to calm down. Bottom of Form

13	Top of Form Refer to the exhibit. Which type of device uses the connector shown in the graphic? DVD drive Bottom of Form
14	Top of Form A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply? The power supply has sufficient wattage to support all components inside the computer. Bottom of Form

15	Top of Form A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured? peer-to-peer Bottom of Form

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16	Top of Form Which are three steps in the laser printing process? (Choose three.) fusing writing transferring Bottom of Form
17	Top of Form Which option is the most secure type of user authentication? fingerprint scanner Bottom of Form

18	Top of Form What is the purpose of Windows Vista 64-bit Kernel Patch Protection? It prevents the use of 32-bit drivers with the 64-bit Visa operating system. Bottom of Form
19	Top of Form A user has been writing data to a USB flash memory drive. What should the user do before removing the device? Click on the Safely Remove Hardware icon in the system tray then on the device. Bottom of Form

20	Top of Form Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.) Disconnect the power cord. Remove any batteries. Bottom of Form
21	Top of Form A technician wants to create a new partition on a new additional hard drive. Which tool should be used? Disk Management Bottom of Form

22	Top of Form Which port is used only for input? PS/2 Bottom of Form
23	Top of Form A technician has been asked to find how a hacker keeps breaking in to a computer. Which security precaution was most likely missed when the operating system was first installed? A password was not assigned to the default administrator account. Bottom of Form

24	Top of Form What is the logical topology used for the Ethernet architecture? bus Bottom of Form
25	Top of Form Once a technician understands a customer complaint, it is common to ask close-ended questions. Which question is a close-ended one? Is this the first time the error occurred? Bottom of Form
26		Top of Form Which three customizable properties are available when right-clicking the Windows XP My Computer desktop icon and selecting Properties? (Choose three.) virtual memory settings automatic updates settings computer name Bottom of Form
27		Top of Form A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? The technician occasionally confirmed an understanding of the problem. Bottom of Form

28	Top of Form A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to improve performance? Download drivers and utilities from the manufacturer web site. Bottom of Form
29	Top of Form When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? NTFS Bottom of Form

30	Top of Form A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue? Uninstall and reinstall the printer driver. Bottom of Form
31		Top of Form A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter? expansion slot type Bottom of Form
32		Top of Form A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? Run a System Restore from the last restore point. Bottom of Form

33	Top of Form Why do mobile devices such as laptop computers use specially designed CPUs? They consume less power. Bottom of Form
34	Top of Form A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do? Increase the resolution of the scanner. Bottom of Form

35	Top of Form A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem? Clean the air vents. Bottom of Form
36	Top of Form Which power management method offers the most power management features? ACPI Bottom of Form
37		Top of Form A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Which two materials should be used to clean the RAM module? (Choose two.) isopropyl alcohol lint-free swab Bottom of Form
38		Top of Form A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements? 2 primary, 1 active, 1 extended, 3 logical Bottom of Form

39	Top of Form Which two file systems are available for selection during installation of Windows XP? (Choose two.) FAT32 NTFS Bottom of Form
40	Top of Form What is the purpose of using thermal compound when installing a CPU, a heat sink, and a fan assembly on a motherboard? to attach the heat sink firmly to the CPU Bottom of Form

41	Top of Form A technician is troubleshooting a problem where the user claims that access to the Internet is not working, but that there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem? The router that connects this network to other networks is down. Bottom of Form
42	Top of Form Employees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing? social engineering Bottom of Form

43	Top of Form Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem? Check the printer cabling and power. Bottom of Form
44	Top of Form When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation? Create a restore point. Bottom of Form

45	Top of Form Which network protocol is used to automatically assign an IP address to a computer on a network? DHCP Bottom of Form

46	Top of Form What is the default subnet mask for a Class A network? 255.0.0.0 Bottom of Form
47	Top of Form A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.) Individual users are in control of their own computers and network resources. Data resources and access are centrally controlled. Bottom of Form
48	Top of Form What do the terms refresh rate, interlace, and aspect ratio explain? image properties of a monitor Bottom of Form
49	Top of Form Where in Windows XP can the shutdown, hibernate, and standby modes be configured? Start > Control Panel > Power Options Bottom of Form
50	Top of Form What must be done before a technician cleans a very dirty LCD screen on a laptop? Remove the battery. Bottom of Form
51	Top of Form Which three things should be investigated first when troubleshooting a printer? (Choose three.) equipment power low-ink warning out of paper Bottom of Form

52	Top of Form A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? Cancel the jobs in the printer queue. Bottom of Form

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